The Journey of Rayna Tours from a Single Outlet to a Full-Fledge Destination Management Company
Have you ever imagined what it is like to leave your stable job behind and run your own business? In this post, we bring you such a story that would instigate you to believe in your ideas and be your own agent of change. Manoj Tulsani, co-founder and CEO of Rayna Tours and Travels, is the classic epitome of successful entrepreneurs who made it big after all challenges and struggles. Come read on to know the different stages of Rayna Tours and Travels that made it one of the top Destination Management Companies in the industry.
It all started off with a strong passion.
Manoj Tulsani was employed with a good steady income when he decided to launch Rayna Toursand Travels in 2006, along with his friend, Kamlesh Ramchandani, whom he met while working at Safeer Group of Companies in Dubai. All he had when he made this spontaneous decision was the professional experience of about seven years working with Dubai’s trading industry from 1999 (which he started soon after his completion of graduation.)
Born and raised in a modest family in Ajmer, Rajastan (India), Manoj didn’t have any history or background of conducting a family business too. So, what really inspired him to start a new business in an entirely new industry? It was nothing but his unremitting love for travel and connecting with more and more people. Yes, this venture was born out of his passion to do what he has always enjoyed.
Launch of Rayna Tours and Travels
The start of Rayna Tours and Travels was from a small boutique shop in Flora Grand Hotel, Dubai. Al though visitors to Dubai reserved their accommodation in advance back then, they mostly ignored the importance of pre-organizing what to do and see in Dubai. This issue actually sparked the beginningof Rayna Tours in 2006.“It was kind of a light bulb moment for us when we identified the potential of growing our business through this then overlooked concept,” says Manoj Tulsani on their business idea.Within two years, Rayna Tours expanded its business by opening 15 more outlets. And by 2009, they grew to this extent that they transformed themselves into the UAE’s top Destination Management Company.
They never gave up!
While it is true that Rayna Tours became a huge success in a short span of time, it wasn’t easy for the duo to take off the business. Savvy entrepreneurs have had to go through a plethora of challenges and failures on their route to the top. From being low on inadequate funds and lack of a proper plan and mentor to the nonexistence of a strong team, Rayna Tours was at the verge of failure initially due to a plethora of reasons. But, these epic problems and obstacles didn’t diminish their passion for what they do;instead, theygrew stronger and became more wise and sensible with every hindrance that was thrown into their entrepreneurial journey.
This is how they made it happen.
Rayna Tours’ mission has always been to stand out in the industry by offering what their customers look for in both B2C and B2B spectrums. Apparently, they have made it a point to introduce something unique and value-packed in every phase of their business journey.
Starting from a single outlet that arranged tours to the hotel guests, they began to play it big when they decided to skip all the middlemen from the chain of planning and implementing their travel services. To make it a reality, they made worthwhile investments and well systematized all resources just to ensure that their services reach directly to their customers without any hidden fee or hefty service cost. This fetched them with massive applause for their products and services as majority of them now come with best price guarantee.
At a time when internet began to dominate the business, they strengthened their technical department. As an outcome, Technoheaven Consultancy was founded. This dedicated technical offshoot of Rayna Tours is now responsible for the flawless functioning of the company’s two main portals: www.raynatours.com and www.raynab2b.com, plus a wide array of apps, deal pages and customer loyalty programs. All these promise an enriched user experience for all types of visitors.
About Rayna Tours and Travels
Rayna Tours is now the number one travel management service provider in the UAE. It has its main base in Dubai at ACICO Business Park Building (Port Saeed Road, Deira), apart from its branches in several countries across the world. It is equally established in the Indian market and has a strong presence in Southeast Asia, thanks to its location in Malaysia, Singapore and Thailand.
When it comes to the service portfolio of Rayna Tours, it caters to all small, medium and big requirements of travelers, no matter they are traveling solo or with a small or large group. They have specialists to help guests with every minute detail of their holiday or travel, from accommodations, international visa services, and transport solutions to MICE and the arrangement of local activities and tours.
Being active on B2B market, Rayna Tours also offer all essential resources to help small and mid-size travel businesses, individual tour operators, tour guides etc, to develop their business and boost their revenue in the most effective way.
Winning Accolades and Recognitions
As a business built on customer satisfaction, it goes without saying that Rayna Tours is an award-winning service provider. It has in its kitty a vast array of awards and recognitions which the company has won mostly on the basis of unprejudiced customer feedback andfair, transparent public voting system. Most prominent among them is the Traveler’s Choice Award which it from TripAdvisor for its unrivaled customer service continuously for two years in 2020 and 2021.
In 2018, it bagged Arabian Travel Awards for Best Destination Management and Best B2B Portal. It has also won Best Partner for Dubai Parks and Resorts in 2017. There are also other honors by way of Best Performer Award from Yas Island.
The Takeaway
Rayna Tours’ journey is a classic example of how one can create success through hard work. The perseverance of its founders prove that you can make your dream of starting a business a reality just by believing in yourself and working for it with utmost dedication and determination.
