Union Coop Recognized for Excellence in Customer Experience
Dubai, UAE:6 October 2026:
Union Coop has been awarded the Golden Spoon Award for Customer Experience of the Year at the Golden Spoon Awards 2026, recognizing its efforts to enhance the grocery shopping experience through integrated physical and digital services.
Mr. Shuaib Alhammadi, Director – Community Relations at Union Coop, represented the cooperative at the awards ceremony and received the honour on its behalf.
The recognition reflects Union Coop’s continued focus on enhancing customer convenience and providing a seamless shopping experience across its physical and digital channels. This includes the ongoing development of innovative retail solutions, digital services, loyalty program and delivery options designed to meet evolving customer needs and shopping preferences.
The award highlights Union Coop’s efforts to connect its in-store and digital channels while continuously developing services that respond to changing customer expectations and shopping habits.
Union Coop CEO Mohamed Al Hashemi also participated in the Food Business Forum 2026 as an honorary speaker in the “Blueprint Behind the Basket” session, which brought together leading retail leaders to discuss resilience, innovation, operational excellence and customer trust in the evolving food retail sector.
